Refund Policy

1. Overview

This Refund Policy applies to purchases of Senderwe products, including software licenses for Mail Send and WhatsApp Send, provided by SYNTR.AI.

By purchasing a Senderwe product, you agree to the terms outlined in this policy.

2. Before You Purchase

Before completing your payment, we strongly encourage you to review the specific product features, pricing, and system requirements to ensure the software meets your needs. If you have questions about functionality, please contact our support team prior to purchasing.

3. Refund Eligibility

Eligible Refunds

We stand behind our products. You may be eligible for a refund within the first 7 days of your purchase if you experience critical technical issues with the core functionality of the software (e.g., SMTP connection issues on a supported operating system) that our support team cannot resolve.

Non-Refundable Purchases

Refunds are not granted under the following conditions:

• "Change of mind" or buyer's remorse after the purchase is complete.
• Failure to understand how basic email infrastructure, SMTP configuration, or WhatsApp connections work.
• Account restrictions, rate limits, or bans imposed by third-party services (e.g., Google, SendGrid, WhatsApp/Meta). Senderwe is not responsible for the actions of third-party platforms.

4. Software License Purchases

Senderwe currently operates on a direct software license model rather than an automatic subscription model.

When you purchase a license for a specific duration, that payment covers the use of the software for that period. Because we do not automatically renew or charge your payment method for subsequent periods, there is no need to "cancel a subscription" to prevent future billing. You simply choose not to purchase a new license when your current one expires.

5. Failed Payments

If a payment fails during checkout or manual renewal, the license key will not be issued or renewed. You may try again using an alternative payment method. Failed payments do not require a refund process as no funds were successfully captured.

6. Duplicate or Incorrect Charges

If you believe you have been charged incorrectly or duplicated due to a technical error during checkout, please contact our support team immediately with your transaction details so we can investigate and rectify the error.

7. How to Request a Refund

If you meet the eligibility criteria outlined in Section 3, please follow this process:

Step 1: Contact Support

Reach out to the SYNTR.AI support team via email or WhatsApp within the 7-day refund window.

Step 2: Provide Information

Include the following details in your request:

• Your account email address.
• The order/payment reference number.
• Date of purchase and the specific product (e.g., Mail Send).
• A detailed reason for the request, including descriptions of the technical issues you are facing.

Step 3: Review Process

Our support team will review your request, attempt to help resolve the technical issue, and determine eligibility based on this policy.

Step 4: Decision

You will receive a final decision from our team regarding your refund request.

8. Refund Processing

If a refund is approved, the funds will be returned through the original payment method used during checkout. The time it takes for the funds to appear in your account depends entirely on your bank or payment provider's processing times.

9. No Refund for Policy Violations

Subject to applicable consumer law, refunds will be denied if your access to the Services or software license was terminated due to a serious violation of our Terms of Use. This includes, but is not limited to, using the software for fraud, abuse, illegal activity, or unauthorized spam.

10. Chargebacks

We encourage customers to contact our support team to resolve billing disputes or request refunds rather than immediately filing a chargeback with their bank. Unwarranted chargebacks may result in the immediate suspension of your license and account while the dispute is investigated.

11. Consumer Rights

Nothing in this Refund Policy is intended to remove, restrict, or modify any mandatory statutory rights you may have under applicable consumer protection laws in your jurisdiction that cannot legally be waived or limited.

12. Policy Changes

Senderwe and SYNTR.AI reserve the right to modify this Refund Policy at any time. Any changes will be effective immediately upon posting to this page, as indicated by the "Last Updated" date. Your continued use of our products after such changes constitutes your acceptance of the new policy.

13. Contact

For refund requests or billing inquiries, please contact us at:

• Email: synt.tr.ai@gmail.com
• Phone / WhatsApp: +212 708-257249
• Address: United States